Voiply Enhances Operations with ElevenLabs AI-Powered Agents

Voiply, a cloud-based business phone provider, has integrated ElevenLabs' AI-powered conversational agents to streamline its sales and support operations. The partnership aims to improve customer experience and operational efficiency, with AI agents handling over 10,000 calls monthly.

The system manages approximately 200 daily inbound sales calls and thousands of support interactions, reducing customer wait times significantly. Forty percent of support calls are resolved without human intervention, while the remainder generate CRM tickets for further action. This allows human agents to focus on complex cases and priority leads.

Comprehensive call logging and transcript tracking ensure seamless follow-up. The integration has boosted Voiply's sales order generation while optimizing human resource allocation for high-value tasks.